LOVO AIPrivacy Policy
How LOVO AI handles account information, scripts, voice recordings, and generated audio
About this policy
This policy explains how LOVO AI handles information when you use lovoai.app. Contact hello@lovoai.app for privacy questions.
Information we handle
When you create an account, we store the account details needed to sign you in, such as your email address and password hash. We also keep your credit balance and a record of credit use. Our hosting and authentication systems may process technical information such as IP address, browser information, and session cookies to operate and protect the service.
When you generate speech, your script and chosen voice ID are sent to ElevenLabs to create audio. The resulting MP3 streams to your browser. We save the script, selected voice, language, model, task status, and completed audio. Signed-in users can access their own saved clips in generation history; authorized administrators can access task records for support. Guest task records and stored audio are removed after seven days. Account records remain until account deletion or a removal request. Downloaded copies remain on your device.
Guest previews use a daily hash of your network address to enforce generation limits and shared capacity. Billing records include subscription status, credit grants, use, and refunds. Stripe processes checkout and payment details; we do not store payment card details.
If you clone a voice, your uploaded audio sample and the name you choose are sent to ElevenLabs. We store your account's clone ID, voice name, and provider voice ID so you can select or delete it. We do not keep the uploaded sample in our own database or file bucket. ElevenLabs may process and retain data under its own terms and privacy policy.
Why we use information
We use this information to create and secure your account, deliver speech generation and voice cloning, track credits, answer support requests, prevent misuse, and maintain the website. We do not sell your scripts or voice recordings.
Sharing and storage
ElevenLabs receives material submitted to speech generation or voice cloning. Cloudflare provides hosting, database, storage, security, and email infrastructure. We may use a privacy-focused analytics provider to measure site visits. Each provider processes information needed for its role.
Your choices
You can delete individual cloned voices from the studio. You can request account or data help at hello@lovoai.app. Downloaded audio remains on your device until you delete it. You can control cookies in your browser; blocking essential session cookies may prevent sign-in.
Changes
We may update this policy as the service changes. The current version will appear on this page with its updated date.
Pricing measurement and payment reminders
We record pricing views, billing-period changes, selections, checkout creation, checkout request issues and confirmed purchases, with the entry point, trigger, language and times. A random browser identifier links visits; signing in can link a visit to your account. Authorized administrators can view linked account names, emails and events for reporting and support. These pricing records contain no scripts, audio, card details or IP addresses. They are scheduled for deletion after 180 days, or when the linked account is deleted.
The first-party cookie lovo_pricing_visitor lasts 30 days and recognizes the browser for pricing measurement. Session storage lovo-pricing-intent preserves pricing context for sign-in continuity; it is used for up to 30 minutes. You can remove both through your browser’s site-data settings. Blocking this measurement cookie can reduce reporting without changing your prices, credits or plan rights.
When DataFast visitor or session identifiers are available, we may attach them to Stripe checkout and subscription metadata to connect a site visit with a purchase. These identifiers do not determine your price or access.
If payment reminders are enabled, verified accounts may receive optional emails after interest in a plan or a payment issue. Limits are two reminders per case within seven days, one per 24 hours and three per rolling seven days. We keep reminder status, timing and outcome records; inactive cases and event records are scheduled for cleanup after 180 days. Reminder links require sign-in to the intended account before checkout.
Use the stop-reminders link in an email and confirm to disable optional payment reminders. This preference does not cancel your subscription or change your credits. Clearing browser data does not erase existing server records. For access or deletion requests, contact hello@lovoai.app.
Registration security
We keep available signup country, browser language, IP address, first referrer and campaign source until account deletion. Country describes the request location, not your identity.
To prevent registration abuse, we allow at most 2 new accounts per IP address in a rolling 24-hour period. A separate security record of the IP address, account identifier and registration time is retained for that window, including after account deletion. Expired records are removed during hourly cleanup or the next successful registration.
A first-party cookie keeps the first visit’s browser language, referrer and campaign source for up to 30 days. It is separate from sign-in cookies.
Optional AI script drafting
When you ask LOVO AI to draft a script, we send your topic, chosen language, scenario and approximate length through OpenRouter to a text generation provider. We do not include your account name, email or payment details in that request. OpenRouter and the model provider process the submitted text under their own policies.
We keep per-account usage counters to enforce script drafting limits. We do not store your topic or the returned draft in those counters. The draft remains in your browser unless you submit it for speech generation or save it using another product feature. Speech submissions and saved audio follow the processing and retention rules above.